Churchfields Surgery

Churchfields Surgery 2024-04-26 Person 5 5 0

I was seen quickly, Dr persisted in trying to contact me despite my giving wrong telephone number, Dr was friendly, understanding, attentive and realistic, great experience overall.

Nothing comes to mind.

Churchfields Surgery 2024-04-26 Person 4 5 0

Dr Williamson is always most helpful, kind and respectful.

The time waiting to see a particular doctorate the appointment was not face to face which would've been better for me

Churchfields Surgery 2024-04-26 Person 5 5 0

I am very pleased with your service, all stuff is polite, helpful, well trained. Thanks a lot for your service.

I can’t think of anything

Churchfields Surgery 2024-04-26 Person 5 5 0

Very helpful reception team

Reduce the parking charges

Churchfields Surgery 2024-04-26 Person 4 5 0

The doctor and nurse were kind, informative, and respectful. The receptionists are not always helpful or friendly, but on this occasion they were - including when I rang to say I was delayed in traffic. Re: ease of getting appointments - on this occasion it was a pre-booked routine appointment, but for acute care it's almost impossible to get through on the phone in a morning. The call-back system is good but by the time you speak to someone, all the day's appointments have gone. Insisting on a telephone consultation in the first instance is not always suitable, for example if it's a condition that needs to be looked at in person - and doesn't show up properly on a photo. I don't think it's appropriate to make a proper diagnosis based on this. Now that Covid is less of an issue, I think the surgery should offer more in-person consultations like in the old days.

The log-in screen at reception wasn't working, which seems to be a frequent problem.